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I recently purchased a 2024 RAV4 Prime and the experience was amazing! Heloise was knowledgeable and friendly. I never felt pushed to seal the deal. Overall a great experience at Crabtree Toyota.

Trading in and buying a new car is not usually a pleasant experience…as we know. The team at Crabtree set the standard for what all dealerships should be. The salesmen, Gregory, was very knowledgeable on the vehicle, features and warranties. The sales manager, Ednei, was very transparent with the value of the trade in. I was not sold on the trade in value at first, but he very meticulously showed us how and why he came up with the price. He showed us a comparable, how much it was accepted for, how much he wants, how much he will probably get, how much it already costed the dealership between with servicing and inspection. He then went on to show how long it sat on the lot (45 days) and how much he will get from it when he will be forced to sell it at wholesale auction. I saw all the numbers myself at it was quite clearly going to be a loss. For me, this was insider knowledge and he went above and beyond to share it with me to assure me the value of my trade in was fair. He then explained each line of the pricing and fees, gave us the vehicle for the night and a print out of the pricing. The next day we met with the finance manager, Jonathan, and he honored the print out of the pricing. On Sunday, Ednei gave me the price and on Monday, Jonathan honored that price. I think that is pretty rare these days, I remember at Dodge and GMC prices magically increasing on the walk from sales to finance..at which point I typically keep walking out of the dealership. I did not feel taken advantage of at any point in the quick process. I was happy to see the team communicating with clients in Spanish and Portuguese throughout the day and giving everyone in the area, regardless of language, the same treatment I got. The Crabtree family curated a very good team, that I would recommend.

I never thought I would get a car but OMG now I’m walking out with a new one!!!!!!!

Worked with Evan purchased a 2023 Rav Hybrid XLE. GOOD SERVICE EVRYONE HELPED including Eli Evans manager!

My wife and I went to crabtree and met with Eddie. what a great experience. Eddie was professional, helpful and a pleasure to deal with. in fact the entire staff was fantastic. we had such a great experience we left with two vehciles

Carlos was my salesman. He was amazing. Made the process so simple from start to finish!!!!! The whole team at Crabtree Toyota is top notch!! Thank you all!!

Hudson it’s the bestselling l ever meet .. Im satisfied and recommend!

We recently purchased a new Highlander from Crabtree in Watertown which we're happy to report was the most positive experience we've ever had purchasing a car. Our sales liaison, Heloise, guided us every step of the way. She was sensitive to our needs and concerns. When needed, the sales manager, Bob, was right there to assist. The excellent service didn't end when we took delivery of our vehicle either, Heloise not only helped with explaining and demonstrating the features at delivery, but was there to help us every step of the was to this day.

Thank u so so much you was the best ever Jady got what we wanted

Worked with Evan. Looking forward to Crabtree taking over from Curry.

Tahir was very helpful in the process of finding the right car.

I had a great experience with Crabtree Toyota in Watertown. Carlos was very caring and helpful, keeping me up to date as I waited for my new Prius PHEV. This amazing car was absolutely worth the wait! Jonathan was very patient and helpful with the financial details. Carlos and Jonathan made my car purchase quite pleasant. There was never any sales pressure, which I really apppreciated. Thank you so much!

I didn’t know my salesman Steve or the manager Frank before I stopped by Crabtree Toyota in Watertown to look at a vehicle. Steve was very knowledgeable and courteous and either answered my questions on the spot or was able to get me the answer quickly. I was not an easy customer, very focused and intent on what I wanted and they made sure I did not leave the dealership without my car. Somehow they got it done and I am happy they did as I love my new car. Thanks guys!

I want to acknowledge the great experience I received at Crabtree Toyota from Eddie and Jonathon. Eddie was my salesmen, he was very personable, knowledgeable and helpful with the car I was interested in. Eddie answered all of my questions and kept me posted on the delivery date! Eddie sat with me in my new car and reviewed all of the features and thank goodness set up my multimedia system! Jonathon reviewed all of the paperwork in the trade in and purchase of the new car. Thank you Eddie and Jonathon for such a positive experience!

Worked with Evan purchased a 2024 RAV4 Xle

Evan Harris is great helping us getting a new 2024 Rav4 today even though I thought I only came for a test drive.

My experience today at Crabtree was great not too sure I would walk out with a car but this amazing team helped me thank you to my sales person Nardia and the managers Ednei and Jonathan. I’m very pleased.

Quick & easy service on my Toyota RAV4! I went on a Tuesday afternoon and was able to get my car serviced (oil change and tire rotation within a few hours) and inspected. I highly recommend the service package. Environment was clean. Plenty of parking available. Free coffee and water while you wait too! Thank you Crabtree Toyota!

I just recently purchased a Toyota Rav 4 from Crabtree Toyota in Watertown. Everyone there is amazing. Eddie was my salesman and I couldn’t have asked for anyone better. He listened to exactly what I wanted and found the perfect car for me. As I waited for the car he made sure that he updated me with everything I needed to know. When I got the car he sat with me and answered any questions I had and helped me set up my multimedia system because I didn’t know what I was doing. Thank you so much to Eddie for all that he did. I 100% recommend Crabtree Toyota in Watertown! Make sure you ask for Eddie when you go!

He is a very great salesman and we were very lucky to have such a great person whom knew his stuff and was very polite and made sure all the paper work was in order and we were always comfortable. If you are looking to buy a car he is you man!!!!! Also would like to add that Vanessa was wonderful, helpful and very polite. I wouldn’t do business with anyone else. Crabtree is the best and employee s are better than all the rest.