Michelle Pratt and her team are simply stellar!! I live in West Danbury and chose Crabtree over a closer location due to a previous experience that left me less than satisfied, kindly put. Michelle met my needs for service and a loaner vehicle for work, and was incredibly efficient and pleasant with the process. I even found out through pleasantries that she was celebrating her 24th year in the automotive industry that day - she knows her stuff.
Due to traffic, I arrived two minutes before closing, which resulted in her (and others) having to stay beyond the work day to process my transaction. She remained professional and personable, even though most humans would have quickly taken the other route. I can't speak highly enough about my experience! It figures - I'm moving to California after I finally find a service team that wowed me. Keep up the phenomenal work, Michelle!